Servion Global Solutions Appoints Nicolas De Kouchkovsky as Chief Marketing Officer

Servion Global Solutions (Servion), a leading specialist in Customer Experience Management (CEM) - backed by Everstone Capital and Solmark - announced today the appointment of Nicolas De Kouchkovsky as its Group CMO.

Based out of San Francisco, Nicolas will support the company's expansion in the customer experience and engagement markets and the growth of its software business under the Acqueon brand.

Nicolas spent the last six years as a fractional CMO - helping B2B SaaS software companies accelerate their growth. Prior to it, he held several executive positions at Genesys - including CMO - and played a key role in establishing it as a premier thought leader of the contact center space. Nicolas is a recognized expert in customer engagement and customer-facing technology markets including communications, marketing, sales, and service. He has authored several market landscapes.

"Nicolas is ideally suited to support the next phase of Servion's growth. His domain expertise and track record in growing businesses make him a great addition to our leadership team," said Laurent Philonenko, Chief Executive Officer.

"The next frontier of customer engagement requires bringing together technologies from different domains and removing functional silos," said Nicolas. "Servion's deep domain expertise and broad talent roster are ideally positioning the company to become a trusted adviser to enterprises looking at delivering transformational experiences to their customers," he added.

Nicolas has engineering degrees from Ecole Polytechnique and Ecole Nationale Supérieure de Techniques Avancées in France.

About Servion:
Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to an industry pioneer in omni-channel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 5 continents. 3 out of the top 5 banks, 2 out of the top 5 insurance firms and 5 out of the top 10 telcos work with Servion to improve their customer experience.

For more information, visit https://www.servion.com

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