Friday, June 8, 2018

The Psychological Toll of Our Increasingly Online Lives

Want to book plane tickets? Order a pizza? Check college courses? Write a note to Aunt Sally? Chances are you'll use a smartphone (or laptop or desktop or smartwatch or Amazon Echo) for that.

In an "always on" society — with mini computers in reach at all times capable of solving nearly any problem or desire with a tap, pinch, or click — it's harder than ever to escape the ever-increasing role that computer technologies play in daily life.

But is this "new normal" quite so normal when it comes to human health?

In his new book, "The Terminal Self: Everyday Life in Hypermodern Times," UNLV sociology professor Simon Gottschalk examines the social and psychological toll of humanity's increasingly online lives on work, educa tion, family life, interactions, and the sense of self.

"In order to conduct everyday life in our society and accomplish most activities, we have to access a terminal. There is no choice," Gottschalk said.

"We have started to normalize a state of permanent urgency and most of the time it's not justified," he said. "From a sociological perspective, since the self emerges out of the interactions with others, the fact that an increasing number of interactions are occurring at the terminal may spell the end of the self as we know it."

According to Gottschalk, the constant intrusion of terminals, even with their conveniences, impacts daily life in distinct ways:

Health
Once upon a time, people expressed anger and emotions face-to-face by yelling or gesturing, or by writing and sending a letter in the mail. In today's "always on" society, negativity on email and social media is nearly constant.

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The problem? Being on the receiving end of constant anger, stress, or other negativity triggers toxic neurochemical reactions in the body, Gottschalk says.

Gottschalk acknowledges that people in certain professions need to remain on call outside of normal business hours, but not most people — and the stress surrounding expectations to work around the clock is troubling.

"Increasingly, offline and online behavior bleed into one another," Gottschalk says. "I don't think we've adjusted to that condition."

Relationships
A convenience of terminals is the ability to tap a screen and demand answers to almost anything — math equations, movie options, the meaning of life — at a moment's notice.

However, Gottschalk warns that the instant gratification associated with eliciting a machine's response with every keystroke — sometimes offering an answer while the question's still being typed — can lead to an unrealistic expectation for these desires to be tended to just as quickly in real life.

"It corrupts our interaction with people. We begin to feel entitled to have every one of our impulses gratified immediately," he said. "The fact that technology is available on demand doesn't mean that people are. No one can live like that."

Empathy
Face-to-face interaction incorporates a number of non-verbal cues such as facial expressions, gestures, and eye contact. Online there's just one medium — language. "That really complicates communication," says Gottschalk.

Gottschalk says that unlike the humanity experienced through face-to-face communication, empathy tends to disappear at the terminal, where it's easier to quickly humiliate, ignore, or disgrace someone else.

Putting pen to paper usually involves taking time to reflect and make thoughts clear.

Loneliness
Online shopping and texting mean never having to interact face to face. And even group activities, such as attending a concert but watching it through a tiny phone screen while recording, can be marred by technology.

"Our capacity to broadcast every passing thought, desire, or emotion to hundreds of scattered individuals is unique in human history and human psychology, Gottschalk said, "but research shows that at no point in our history have so many people reported being lonely."

Privacy
The internet was originally invented to exchange information quickly over long distances. However, Gottschalk believes it has gotten out of control. Continue reading.

Years ago, booking plane tickets, locating oneself on a map, or buying music were anonymous activities. Now, because these activities are conducted online, they leave traces that create a digital profile/shadow. As the saying goes, "on Google, you are what you click. On Facebook, you are what you like."

Cookies, spyware, and hidden service terms can create a recipe for disaster when it comes to data privacy.

"If we can't control this type of manipulation," he said, "we better stop the machines and look at what we're doing."

Loss of Skills
Once upon a time, maps, calculators, cameras, and phones all had a specific storage place in one's home and each required different operational skills or knowledge. Today, these devices combine in a single pocket-sized item. Read all the latest news.

Would today's youth know what to do if lost on a dirt road without cell service and only a map to find their way home?

Gottschalk says there is evidence that dependence on terminals has caused skills to atrophy.

"The fewer skills we develop to accomplish everyday functions, the more we rely on the terminal. And the more we use the terminal, the less skilled we become. It's a vicious cycle," he says.

So, now what?

From more countries taking France and Germany's lead to outlaw work-related emails on weekends to writing down our thoughts then sleeping on them before clicking 'send' on email or Twitter, Gottschalk suggests that society slows down and re-consider its sense of entitlement for constant and instant access to the terminals.

"We have to critically evaluate the purpose of this growing acceleration, this normalizing of constant and instant communication," says Gottschalk. "If there are no rational or desirable goals, we should ask ourselves why we accept those conditions and what we are losing in the process."

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Custom Computer Specialists Named to CRN’s 2018 Solution Provider 500 List for the Tenth Straight Year!

Custom Computer Specialists announced today that CRN®, a brand of The Channel Company, has named Custom Computer Specialists to its 2018 Solution Provider 500 list for the tenth straight year. The Solution Provider 500 is CRN's annual ranking of the largest technology integrators, solution providers and IT consultants in North America by revenue.

The Solution Provider 500 is CRN's predominant channel partner award list, serving as the industry standard for recognition of the most successful solution provider companies in the channel since 1995. The complete list will be published on CRN.com, making it readily available to vendors seeking out top solution providers to partner with.

CRN has also released its 2018 Solution Provider 500: Newcomers list, recognizing 26 companies making their debut in the Solution Provider 500 ranking this year. Continue reading.

In addition to placing on CRN's 2018 Solution Provider 500 List, Custom was also named to CRN's 2018 TechElite 150 list and Managed Service Provider 500 list in the Elite 150 category.

"We are honored to once again rank among the elite companies on CRN's 2018 Solution Provider 500 list and I am especially proud that we have achieved this for ten straight years," said Gregory Galdi, President and founder of Custom. "This recognition is due in no small part to the hard work put forth by our employees and our clients as they continually trust us as a leader in technology."

"CRN's Solution Provider 500 list spotlights the North American IT channel partner organizations that have earned the highest revenue over the past year, providing a valuable resource to vendors looking for top solution providers to partner with," said Bob Skelley, CEO of The Channel Company. "The companies on this year's list represent an incredible, combined revenue of $320 billion, a sum that attests to their success in staying ahead of rapidly changing market demands. We extend our sincerest congratulations to each of these top-performing solution providers and look forward to their future pursuits and successes."

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The complete 2018 Solution Provider 500 list will be available online at http://www.crn.com/sp500 and a sample from the list will be featured in the June issue of CRN Magazine.

Follow The Channel Company: Twitter, LinkedIn and Facebook

About Custom Computer Specialists
Founded in 1979, Custom Computer Specialists is a leading technology solution provider to public and private sector clients throughout the Northeast. Custom's unique combination of privately-owned flexibility and extensive IT capability empowers it to create client-centric solutions that deliver expected results. Be alert to read related news.

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. http://www.thechannelco.com Click here.

Kim Sparks
The Channel Company
(508) 416-1193
ksparks(at)thechannelco.com

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Thursday, June 7, 2018

Harvard Business Publishing Launches New Education Website

Harvard Business Publishing (HBP) has launched its new Education website, a platform delivering course materials to business educators and students around the world. The new website helps educators select the right material to teach and deliver cases, articles, simulations and more to their students. The new site provides a personalized experience, improved search, and enhanced digital coursepacks for easy access to HBP's growing catalog of dynamic learning material.

Educators will experience personalized recommendations for course material based on academic discipline and activity by other members of the Education community. They can now collaborate more easily with others within their institution and can use Community Q&A to ask about particular teaching material or upload a teaching asset for peers around the globe. Search tools like typeahead suggestions and search filters are enhanced for usability, aiming to surface the most relevant material to educators.

"We are dedicated to giving the academic community a modern experience for connecting educators and students," said Maureen Betses, Executive Vice President of Higher Education at Harvard Business Publishing. "Our learning materials are truly dynamic in the classroom, and now we have a platform to match."

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The student experience has been revamped with an eye to simplicity and usability. Acquiring assigned materials will be easy, as each assigned coursepack is prominent on a new student homepage. Students will also find tips on participating in lively class discussions, analyzing a case, and more.

Similarly, a new homepage for administrators provides a simplified experience, with tools to manage usage at an entire program or school. Administrators can collaborate on Coursepacks with others at their institution, streamlining the process for students to access learning materials.

About Harvard Business Publishing:

Harvard Business Publishing is the leading provider of teaching materials for business and management education.

Academic institutions around the world use HBP teaching materials to add a real-life perspective to their graduate, undergraduate, and executive courses. These course materials vividly capture the realities of business and encourage students to play an active role in learning. HBP's offerings include:

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New Ridesharing Company, Safr, Partners with Garnier to get Women Where They Need to be Safely

Safr, a new ridesharing service focused on the safety and empowerment of women, has partnered with Garnier Whole Blends to get women where they need to be safely. As an established socially responsible company, Garnier supports Safr's mission to empower and support women, children, animals and communities.

Safr was built with the needs of women in mind and aims to improve the lives of women everywhere through safe transportation, job creation, and financial security. Together, Safr and Garnier will combine their efforts of providing quality service and products to women. Each Safr ride will now come equipped with samples of Garnier Whole Blends, and fans of either company on Facebook will have access to discounts and giveaways.

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Safr is the newest rideshare service to enter the market in Massachusetts and Florida, with plans to expand nationwide within the next 2 years. Its business model offers a solution to common rideshare safety concerns. It is built around passenger and driver safety and focuses on redefining ridesharing for women. In the rideshare industry, women drivers make 34% less than men, largely because women tend to avoid early morning and late-night driving. Read all the latest news.

Once Safr is national, Garnier will further enhance their support of the company by implementing a national joint go to market strategy to provide safe rides to women across the US and will help promote Safr's mission of women empowerment. Wherever women go and whatever they are doing, Safr and Garnier want to be a part of their lives and help make them easier and safer.

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About Garnier

Garnier believes that everyone possesses their own natural beauty, and everyone has the power to make that beauty shine through. For more than 100 years, Garnier has created innovative, performance-driven products covering all types of beauty needs – from haircare, styling, skincare, and hair color. Our products deliver results with a purpose. At Garnier, we source natural ingredients. We recycle. We eliminate nasties. We support local communities. And we believe that beauty can change the world. http://www.garnierusa.com
About Safr

Safr is also aiming to economically empower women everywhere. Safr drivers are personally vetted and undergo comprehensive background checks in criminal and motor vehicle history, so their riders can have peace of mind knowing they meet the Safr standard. Safr's in-ride security features make sure their riders arrive at their destination safely, or immediate assistance will be on the way. Their drivers are also paid more than the industry standard and are incentivized to provide best in-class service. Every time you ride with Safr, you are helping to empower a like-minded driver and support women, children, animals and communities. http://www.gosafr.com.

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Pixel Film Studios Unveils TransFlip Kinetic for Final Cut Pro X

TransFlip Kinetic is a new transition pack for FCPX. Every Transition contains Editable Text, shadow effects, borders, and more. Each Transition works with both photos and videos, and can be stretched to any length, TransFlip Kinetic is simple and easy to use, and designed for any skill-level editor. Professional kinetic panels transitions are just a few clicks away with TransFlip Kinetic.

TransFlip Kinetic includes over 30 presets for FCPX users to select from. Each preset contains a Motion Blur option for added realism. Transitions are applied to the timeline between clips, and stretched to the appropriate length.

TransFlip Kinetic includes Depth of Field Camera controls, therefore allowing users to create unique looks. All controls in the inspector window are modified easily. FCPX users can modify control panel de-saturation levels, shadows, outlines and more.

TransFlip Kinetic also contains fully editable text, allowing the users to convey messages between shots. In addition to text, TransFlip Kinetic contains simple one shot transitions, and more. These Drop Zones allow the placement of additional media. Preset application is universal, and works with both photos and video.

TransFlip Kinetic is an exclusive Final Cut Pro X Transition from Pixel Film Studios. Users can find TransFlip Kinetic in the transition section of the Final Cut Pro X library. After the transition has been applied to the timeline, all controls are located in the Inspector control panel. Editors can adjust the duration of the transition by selecting its edge and squashing or stretching it.

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Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.

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NovelVox Joins the Symitar Vendor Integration Program

NovelVox, a global Contact Center Software Provider, today announced that it has joined the Symitar® Vendor Integration Program (VIP). Participation in the program will provide NovelVox with access to Symitar's technical resources to enable NovelVox's Finesse Unified Agent Desktops to integrate with Symitar's products including Episys® and Synapsys Member Relationship Management™. The Vendor Integration Program is designed to help ensure that Symitar's customers can easily deploy third-party products.

NovelVox's Cisco Finesse Unified Agent Desktops integrates with Episys, Synapsys Member Relationship Management via SymXchange™, a services-based programming interface that enables third-party vendors and credit unions to access the platform's core data and business rules. The integrity of data is maintained throughout any data exchange, because access to business rules and data is managed through a service layer which governs these interactions.

Within the credit union industry, the member experience is now the battleground to attract and retain ever more demanding members. It is now widely accepted that the member experience is the prime differentiator from one supplier to the next. NovelVox can now deliver integration to products provided by Symitar into a credit union's existing Cisco Contact Center, providing contact center agents with 'a unified single pane glass' view of members that will create a better member experience.

Amit Gandhi, CEO of NovelVox says, "We are extremely happy and excited to integrate Symitar's Episys core and Synapsys member relationship management solution into the Cisco Contact Center Platform. This combined with our existing range of products will provide our customers with even more choices to execute their member experience strategies." Norman Liu, NovelVox's Marketing Director, also agrees with Amit Gandhi and adds, "This VIP membership is very much aligned with NovelVox's ethos to provide our customers with powerful, flexible and feature rich Unified Agent Desktops that our customers have come to expect from us."

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Symitar's VIP takes the customer out of the middle, providing vendors with direct access to Symitar's technical resources and test systems. VIP inclusion is not an endorsement of the vendor's product.

About Symitar
Symitar®, a division of Jack Henry & Associates, Inc., is a provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information about Symitar is available at http://www.symitar.com.

About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its solutions serve approximately 9,000 customers nationwide, and are marketed and supported through three primary brands. Jack Henry Banking® supports banks ranging from community banks to multi-billion-dollar institutions with information processing solutions. Symitar® is a leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides highly specialized products and services that enable financial institutions of every asset size and charter, and diverse corporate entities to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. Additional information is available at http://www.jackhenry.com.

About NovelVox
Established in 2008, NovelVox creates flexible Contact Center Agent Desktops, Wallboards and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to complement a variety of Contact Center vendors including, Cisco, Avaya and Genesys.

Our mission is to provide our customers with a fully customized agent/ supervisor desktop that will empower contact center agents with the right information at the right time, every time. Happy agents equals happy customers. Visit http://www.novelvox.com for more information.

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Plant-Based Proteins Are Harvesting Year-Over-Year Growth in Foodservice Market and Broader Appeal

Plant-based proteins aren't just for vegans and vegetarians anymore as U.S. consumers seek more protein in their diets and plant-based foods become more available and tastier. Higher demand for plant-based proteins is evidenced by the 19 percent growth in cases shipped of these proteins from broadline foodservice distributors to independent (one to two units) and micro-chain (three to 19 units) restaurant operators in the year ending March 2018 compared to same period year ago(1), according to The NPD Group, a leading global information company. In-home consumption trends are also showing an increase in consumer demand with a 24 percent increase since 2015.(2)

With 60 percent of U.S. consumers telling NPD they want to get more protein in their diets(3), consumers are mixing both meat and plant-based proteins into their diets. In a recent NPD survey(4), 14 percent of U.S. consumers, which translates to over 43 million consumers, regularly use plant-based alternatives such as almond milk, tofu, and veggie burgers, and 86 percent of these consumers do not consider themselves vegan or vegetarian. The heaviest users of plant-based foods are those who are more likely to be on a diet or to have a medical condition, and consumers who tend to think of food as fuel, are more convenience-oriented than others, and less confident in their cooking skills. One of the fastest growing consumer segments who eat plant-based foods are those who are all about the taste of foods.    

Beef alternatives make up 44 percent of the plant-based categories being shipped to independent and micro-chain restaurant operators and are the primary contributor to the total category's growth. Burgers are the largest beef alternative category but ball products, like meatless meatballs, used as ingredients have outpaced burgers and all other plant-based protein formats in terms of growth. The Census Divisions that have realized the strongest growth in case shipments of plant-based proteins to foodservice operators are the Mountain/Pacific Census Division (Arizona, California, etc.) and the South Atlantic (Florida, North and South Carolina, etc.).(5)

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"It's clear by the growth of plant-based proteins that this category has mainstreamed beyond those consumers who choose a meatless diet," says David Portalatin, industry advisor for NPD's Food Sector. "Food manufacturers and operators have improved the quality and taste of plant-based foods over the past several years and these foods are appealing to a variety of consumer segments for a variety of reasons." Read this for more information.

(1)Source: The NPD Group/SupplyTrack®, year ending March 2018
(2)Source: The NPD Group/National Eating Trends® (NET®), years ending February
(3)Source: The NPD Group/Dieting Monitor, 2017 average issued January 2018
(4)Source: The NPD Group/NET® Consumer Segmentation, YE Feb. 2018 vs. YE Feb. 2017
(5)Source: The NPD Group/SupplyTrack®, year ending March 2018

About The NPD Group, Inc.
NPD is the leading global provider of market information and business solutions covering brick-and-mortar, e-commerce, and emerging channels in more than 20 industries. We combine our unique data assets with analytic solutions to help our clients measure performance, predict trends, and improve results, advising them to help drive successful growth. Practice areas include apparel, appliances, automotive, beauty, books, consumer electronics, e-commerce, entertainment, fashion accessories, food consumption, foodservice, footwear, home, juvenile products, mobile, office supplies, retail, sports, technology, toys, travel retail, games, and watches / jewelry. For more information, visit npd.com. Follow us on Twitter: @npdgroup

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