Thursday, October 3, 2019

K9 Resorts Honored With Top International Franchised Pet Resort Award

K9 Resorts Luxury Pet Hotel has won the first-ever IBPSA Pet Care Business Excellence Award. The prestigious award, nicknamed the Ibbys, was established by the International Boarding & Pet Services Association to honor businesses raising the bar for professionalism and success in the pet care services industry.

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"As the pet care industry continues to explode and competition increases, it's important to recognize those professionals who are setting themselves apart from the crowd," said Carmen Rustenbeck, IBPSA's founder and CEO. "Pet owners should have a gold standard to look to when choosing a pet care provider and K9 Resorts is helping set that standard."

K9 Resorts is the first recipient of this award from IBPSA. With pet professionals from around the world in attendance, the award was announced during a special evening presentation at the Seventh Annual IBPSA Pet Care Services Conference & Trade Show on Oct. 1 at the Renaissance Indian Wells Resort & Spa in California. The 2019 award recipients were determined based on a nomination and independent selection committee process. Be alert to the latest news.

"As we approach our 15th anniversary, we are honored to receive this prestigious award," said Steven Parker, co-CEO of K9 Resorts, who founded the company with his brother Jason in 2005. "We've always believed that a world-class dog resort needs to combine state-of-the-art facilities with the very best training and staff. That's what we've done at K9 Resorts, and this award is a testament to the hard work and dedication of all our franchise owners and staff."

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K9 Resorts, which has 10 resorts in operation and 29 additional locations in development, in ten states, has been named the best pet service in New Jersey by a number of publications, including New Jersey Monthly Magazine, Monmouth Health & Life Magazine and Suburban Essex.

"I've had the privilege of working with Steven and Jason Parker since they hosted their first grand opening," said Colleen Mahr, Mayor of Fanwood, New Jersey. "They've been leaders in the Fanwood community ever since, donating to a variety of local charities and supporting community initiatives, and they have been recognized for years as New Jersey's top pet resort. Our Fanwood family couldn't be more proud of K9 for reaching the world stage with this international recognition."

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ABOUT K9 Resorts Luxury Pet Hotel
K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

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About IBPSA
The International Boarding & Pet Services Association was established to foster and support the pet care services industry and its members including the owners and managers of pet boarding and daycare facilities, veterinarians, pet sitters, dog walkers, dog trainers, and holistic pet care providers. The association provides education, certifications, resources, products, information, and legislative support to help its members succeed. As part of its commitment to education and the business of pet care, IBPSA holds an annual conference with speakers, sessions, and exhibitors dedicated to helping pet care professionals grow their business, plan for the future, and maintain personal balance. For more information on IBPSA, visit https://www.ibpsa.com.

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Local Dallas Author Brigitte Gawenda Kimichik, JD Invited to Speak at Arlington Public Library Fall Book and Author Luncheon

Dallas resident and author Brigitte Gawenda Kimichik, JD has been invited to present and sign her book, Play Nice: Playground Rules for Respect in the Workplace, at the Arlington Public Library Fall Book and Author Luncheon on Thursday, October 10, 2019, at Shady Valley Country Club from 11:30 AM-1:30 PM. In Play Nice, published by Brown Books Publishing Group on May 14, 2019, Kimichik and co-author JR Tomlinson attempt to simplify the complicated workplace in the heat of the #MeToo movement by restating old playground rules that can be applied to prevent sexual harassment at work.

Both authors have 30 years of experience in male-dominated industries and want to provide solutions for both women and men to establish a respectful work environment where everyone can be dependable allies. More info here.

"We want to empower women to find courage and respect for themselves, to take ownership of themselves and do something about bad behavior...when it happens," Kimichik says. "The examples [in the book] are from our experiences, but most of them are drawn from colleagues, friends, young women who are in the environment now, and men who have been harassed too. We believe it's really important to take on the responsibility for yourself to deal with the issue right then and there and make it a teaching moment."

This event is open to the public, and the deadline to purchase tickets is Thursday, October 3, 2019. Tickets are $30.00 per person. Click here to purchase tickets. For more information about the event, please visit https://arlingtonlibrary.org/fundraising-events. For more information about the authors and their book, please visit http://www.thesandboxseries.com.

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KidCheck Children’s Check-In Offers “Securing Your Children’s Area” Webinar

KidCheck, providers of secure children's check-in software, is offering a free webinar entitled "Securing Your Children's Area" on October 10, 2019 at 11:00 a.m. Mountain Time. The webinar is designed to provide insight across a variety of child safety topics to help improve child safety in organizations caring for children, such as churches, fitness centers, activity centers, camps, and daycares. Read latest news here.

The webinar provides valuable information, practical suggestions, and actionable tips which can be implemented to make an immediate positive impact on child protection and safety.

The webinar features Alex Smith, CEO of KidCheck, and Angela Lewton, KidCheck Child Protection Specialist. Topics include: creating and engaging with a security team, preparing for medical emergencies, facility security, emergency planning, lockdown procedures, gaining leadership support, and more.

"The purpose of this complimentary webinar to help leaders in child centered businesses make informed decisions by equipping them with actionable steps to improve child safety and security," said Alex Smith, KidCheck CEO.

Smith continued, "KidCheck's goal is to provide valuable information and suggestions organizations can easily implement to improve the level of child safety. We invite all those interested in learning more about improving security to join us."

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About KidCheck
KidCheck, Inc. provides secure children's check-in software and complete check-in station systems for churches, fitness facilities, activity centers, kids' camps and other organizations caring for children. KidCheck believes every child deserves a chance to grow in a safe environment, and every parent deserves peace-of-mind about the safety of their children. KidCheck is committed to delivering easy-to-use, innovative, and reliable check-in systems backed by world class support. To learn more or to request a demo visit https://www.kidcheck.com.

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Proficio Capital Partners Celebrates its Five-Year Anniversary

Proficio Capital Partners, a multi-family office servicing as a high touch manager of both liquid and illiquid assets, is celebrating five years of steady growth and major accomplishments this month. Since Chief Investment Officer Bob Haber and Chief Executive Officer Matthew Wosk founded the company in October of 2014, Proficio has been recognized as one of the most innovative multi-family offices with the development of products and services focused on preserving and growing the after-tax value of family wealth.

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"The infrastructure of our firm was built with the knowledge that tax is the biggest destroyer of wealth and the political/fiscal climate (no matter what side of the aisle you are on) will continue to make this the biggest threat to our clients' wealth preservation," said CEO Matthew Wosk. "With this as our foundation, we grew from three employees to 12 highly skilled individuals offering unique products for our families, including Insurance Dedicated Funds (IDF), Opportunity Zone (OZ) investments, unique private opportunities, and creative Tax Alpha strategies for both short and long-term tax management."

The staff build-out also included the hiring of Sheldon Hanau (former Wellington Research Director) to the role of Proficio's Chief Strategy Officer earlier this year. Mr. Hanau works with current and prospective clients to develop tailored investment plans to meet individual needs. Mr. Hanau joined the Proficio Investment Committee which works to deliver unique private investment opportunities for Proficio's clientele, and collaboration with other single-family offices. Since Proficio's inception, the Investment Committee has directed various transactions in parking garages, cold storage warehousing, mineral rights, dry bulk shipping, equipment leasing, sports/entertainment management along with other investment strategies.

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Proficio continues to take the lead in developing innovative Private Placement Life Insurance (PPLI) with multiple policies, bespoke SMA programs, as well as a devoted Insurance Dedicated Fund, all with the goal of providing the highly tax efficient investment strategies families and high net worth individuals need to pass on wealth from generation to generation. As part of this commitment to the successful transfer of wealth, the team has created and conducted numerous generational educational programs, including five mini-internships for the future generation of our clients.

"Generational planning and financial knowledge are paramount to our families," said Lauren Maughan Denklau Chief Administration Officer (CAO) and Head of Investor Relations. "It's not just about getting the right asset allocation, but rather providing the next generation with the analytical tools to empower them to make thoughtful financial and philanthropic decisions."

Proficio has also entered the institutional market with its first corporate client. Proficio Chief Operating Officer, Justin Sussman noted, "We truly view clients from a holistic standpoint. It's not just their individual wealth, but rather the full mosaic of their expanded family, philanthropic initiatives, and, in some cases, their corporate endeavors." Click here to read the latest news.

"In addition to the growth in assets under management, our focus on tax efficient investing has been further validated by being named to the Financial Times 300 Top Registered Investment Advisers for two consecutive years (2018 and 2019). Within a universe of close to 13,000 independent RIA firms across the U.S. we consider this an honor and a huge accomplishment in five years," said CIO Bob Haber.

The Proficio team is also dedicated to supporting and promoting various charitable events for causes of importance to its employees and client families. In this past year, Proficio has been an active member in the community with employees volunteering at a local foodbank as well as partnering with several charities for children and young adults with Autism Spectrum Disorder (ASD).

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About Proficio Capital Partners
Proficio Capital Partners is a multi-family office located just outside Boston, Massachusetts. Founded five years ago by Bob Haber (CIO; previously at Fidelity) and Matthew Wosk (CEO; previously at Credit Suisse and Goldman Sachs), Proficio serves as a high-touch manager of both liquid and illiquid financial assets operating with high transparency to families, trustees, and administrators. The firm follows a service delivery model holding themselves as an objective provider of advice that places the interests of their clients first with a focus on wealth preservation and after-tax, after-fee, risk adjusted returns. For more information go to: http://www.proficiocap.com.

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Serenova Launches Contact Center Maturity Assessment

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today unveiled a free tool to help organizations assess the state of their customer service programs. The Contact Center Maturity Assessment is designed to uncover areas of strengths and weakness for customer service readiness as well as provide prescriptive guidance to elevate a contact center's current state based on individual results.

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Customer experience has become the critical competitive differentiator across industries. However, organizations are still striving to get it right. In fact, according to Vanson Bourne research, The State of the Brand Experience, 77% of survey respondents reported having had a bad customer experience within the last year when interacting with a brand. To combat this, many organizations want to better understand how the employee experiences at their own organizations stack up against companies across industries and geographies. The Contact Center Maturity Assessment tool enables organizations to benchmark their current contact center processes and tools against their peers to understand how they can create better customer experiences.

"As the frontline to the customer, a contact center can either make or break a brand's reputation. However, each contact center is only as good as the strategy and processes they have in place," said Michelle Burrows, CMO of Serenova. "Our goal with the Contact Center Maturity Assessment is to provide contact center leaders an opportunity to baseline their programs against their peers. We're then providing the insights and resources to systematically improve their customer experience programs. Organizations that set their sights on and deliver on these expectations differentiate themselves from the competition and become market leaders." Continue reading.

In partnership with Nemertes Research, the Contact Center Maturity Assessment leverages data and research from the leading analyst firm in three critical areas for contact center success: leadership and staffing; contact center technology; and agent analytics. Users of the assessment tool will answer a series of questions in each focused area to determine their organization's effectiveness across these categories. Based on responses, users will have access to additional, free resources to gain a better understanding of customer experiences in order to create a stronger strategy for future success.

For access to the Contact Center Maturity Assessment, please visit: http://www.serenova.com/cc-assessment. Read this for more information.

About Serenova
Serenova has transformed the customer experience. Over a decade ago, the company realized technology didn't exist that could deliver immediate, consistent, and exceptional service. So, it created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook Messenger.

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Whether it's technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognized by analysts such as Gartner, Serenova is committed to building on an 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit http://www.serenova.com. For live updates, follow @SerenovaShine.

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Create Your Own Custom Workplace Innovation Application with FM Quickstart

The latest version of FM Quickstart, DB Services' completely free customizable FileMaker template, has been released in celebration of FileMaker 18.

The free CRM template for FileMaker includes a dashboard, contact management, document management, quotes, and invoicing as well as new features such as orders and shipments modules, a production dashboard, and more!

FM Quickstart is built by a team of certified FileMaker developers, and is designed to use the latest version of FileMaker on Mac/Windows and iPhone/iPad.FM Quickstart is fully customizable and scalable, and designed to allow any business to become more efficient and effective with a Workplace Innovation Platform. Be alert to the latest news.

"The goal of FM Quickstart is to save organizations time and money while providing the flexibility of a custom application with a great user experience," states Kevin Hammond, DB Services CEO.

To download the FM Quickstart 18 template for FileMaker 18, fill out the download form on the FM Quickstart website!

DB Services' mission is to make organizations more efficient and effective through custom applications. Since 2003, they have provided custom applications and workflow solutions to Fortune 500 companies, small businesses, K-12, universities, and non-profit organizations. They are FileMaker Business Alliance Platinum Member that offers FileMaker Development, FileMaker Support, FileMaker Training, FileMaker Cloud Hosting, and FileMaker Licensing.

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They are also the FileMaker Partner of the Year for the Americas for 2017, 2018, and 2019 and made the 2019 Inc 5000 list for fastest growing companies in the United States.

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RE/MAX Advantage Plus Real Estate Agent Mark Abdel Ranks In Worldwide RE/MAX Top 100 List for Number of Individual Transactions

With nearly 15 years of professional experience as a multiple award winning RE/MAX Advantage Plus Realtor in the greater Twin Cities market, real estate agent Mark Abdel is honored to be included in RE/MAX's worldwide top 100 individual agent ranking list for all of 2018.

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Mark Abdel is connected to the RE/MAX Advantage Plus division but his worldwide ranking status in residential commissions spans all RE/MAX real estate divisions throughout the world, including domestic candidates from RE/MAX Advantage Plus, RE/MAX Results, RE/MAX Professionals, and more.

Working with RE/MAX Advantage Plus, one of the leading real estate firms in the Twin Cities area, Mark is able to offer local knowledge with global resources. He has been awarded over multiple years as one of the top RE/MAX agents in the State of Minnesota. As a testament to his dedication to his clients and passion to his industry, Mark has received awards and honors multiple years in a row including top producer, an award he received over 300 other agents in Minnesota. This honor recognizes consistent success and places Mark at the top of his profession. Read this for more information.

Outside of being an Internationally recognized award winning real estate agent, Mark Abdel is also heavily involved in local philanthropy with charitable causes including St. Mary's Coptic Church in Minneapolis, the Children's Miracle Network, the Word Indeed Ministries, St. Jude Children's Hospital, Childfund, and the Susan G. Komen Foundation. For more information about Realtor Mark Abdel, visit http://mark-abdel.com/ or call (651) 283-8251.

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