Jessica's Press Releases

Tuesday, August 7, 2018

Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors

Cyara, provider of the leading customer experience (CX) assurance platform, closed its 2018 fiscal year ending June 30 with 73-percent growth in new SaaS bookings and customer retention exceeding 97 percent. The continued growth in sales revenues was fueled by both new contracts and renewals with brands that include 1300 FLOWERS, [24]7.ai, GoDaddy, HomeServe, and Nelnet. Click here.

"With customer expectations ever increasing, brands are differentiating themselves with great customer experiences," said Alok Kulkarni, CEO and co-founder of Cyara. "We are partnering with many CX leaders across industries who are looking to drive digital transformation, adopt Agile and DevOps methodologies, and implement automation technology to help them win in this Experience Economy."

FY2018 Highlights

Customer wins
During the financial year that closed in June 2018, Cyara added several seven-figure annual contracts to its customer roster. Increased customer demand has been driven by growth in the technology, travel, and retail sectors, as well as a continued strength in the financial services, telecom, and insurance markets. Read all the latest news.

CX deployment trends
The mega trends of digital transformation and lean practices have motivated enterprises to apply successful Agile and DevOps methodologies to the front-line of customer service, where Cyara's automated testing platform supports these initiatives. At the same time, Cyara's SaaS business eclipsed on-premise installations as customers opted for the flexibility and cost savings of cloud technologies.

Platform statistics
As top brands automate the CX design and testing process to implement real-time detection of CX issues, usage of Cyara's platform rose dramatically: Cyara generated 3.5 billion seconds of synthetic traffic via its cloud platform over the course of the year. Cyara experienced increased demand from APAC-based call centers, and from customers requiring high-volume load testing as high as 20,000 concurrent calls.

Product updates
Over the course of the year, Cyara made significant updates to its product portfolio and launched Cyara Velocity, which was built to accelerate development and enable adoption of DevOps methodologies. Recent enhancements focused on expanded monitoring and incident management via dashboards that highlight quality issues in both voice and digital channels, along with automated troubleshooting. Cyara also expanded in-country dialing to include more than 65 countries, enhanced call and voice-quality testing capabilities, and added broader language support for transcription services used in its IVR Discovery and Expect-to-Hear fields.

Cyara Xchange
The company hosted its inaugural conference, where CX leaders from companies such as Macy's, Anthem, eBay, Capital Group, Genesys, and Airbnb convened to discuss trends in CX testing and development. Sessions covered Agile and DevOps transformation, effective test strategies, and CX innovation strategies.

Channel partners
Cyara signed agreements with new channel partners including Servion, DecisivEdge, High Availability, ContactScope, City Communications, and AGC Networks (North America); Exceed Global (Australia/New Zealand); and infinIT.cx GmbH (EMEA).

Industry recognition
Cyara received the 2018 CUSTOMER Magazine Product of the Year Award, the Red Herring 100 Global Award, and the Frost & Sullivan Excellence Award.

Cyara anticipates continued growth in the upcoming fiscal year, with plans to grow headcount by approximately 20 percent across technical, sales, and marketing roles globally; product enhancements to advance CX innovation across all channels; and a focus on identifying high-impact business CX issues. To learn more about job openings at Cyara, visit our careers page.

The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity's automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify any issues and troubleshoot problems. Cyara's customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.

About Cyara
As the world's leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit http://www.cyara.com.

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Monday, August 6, 2018

PIXACORE Nominated By MM&M As Mid-Size Healthcare Agency Of The Year

MM&M 2018 Top 100 Healthcare Agency PIXACORE selected as finalist for two 2018 MMM awards: Mid-size Agency of the Year and Use of Immersive Technology

This year's MM&M nominations affirm PIXACORE as a leading healthcare agency. Driven by innovation and passion, PIXACORE operates with purpose to transform healthcare marketing and to continuously raise the bar for staff and for clients.

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PIXACORE continues to maintain its leadership position as the 4th fastest growing agency in 2017—landing its second consecutive inclusion in MM&M's Top 100 Healthcare Agencies. It has also seen a surge in new service growth by doubling the number of AOR accounts and attracting top talent in 2017.

"We feel extremely proud of the PIXACORE family," said PIXACORE Managing Director and President, Dhaval Parikh. "We attribute PIXACORE's success to our culture of constant innovation and strong relationships—a culture that everyone firmly believes in; and to how we work with our clients. But there is a lot more to creating a beneficial experience—it requires a thoughtful blending of strategy, technology, and creativity to have a positive impact. We call this beneficial intelligence, and we operate with this mindset every day." He continues, "This mindset is why we have seen significant organic growth. We are continuously gaining new business and keeping our current clients. We haven't lost a client in 10 years. Our beneficial intelligence culture is the reason our clients grow with us—and stay with us."

The MM&M award ceremony takes place on October 11, 2018 at Cipriani Wall Street.

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ABOUT PIXACORE
PIXACORE—an independent, full-service agency based in New York City—is focused on healthcare, biotech, and pharmaceutical industries. With more than 15 years of brand strategy and multichannel expertise, along with a dedicated R&D staff, we're redefining what it means to be a strategic, creative, and data-insight–driven agency partner. Learn more about PIXACORE at PIXACORE.com.

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Online School Returns To High Demand, Satisfied Parents

Nearly 2,500 Arizona students will start the new school year without ever having to leave the house. Arizona Connections Academy (ACA), a public online school that serves students statewide in kindergarten through 12th grade, will kick off the new year with a new school leader, hearty demand and highly satisfied parents.

Principal Heather Noto, a long time administrator at ACA, will lead the tuition-free school. Noto brings a wealth of online education experience to her new position, earned over the seven years she has served as ACA's assistant principal. Her broad professional background includes practical experience with issues ranging from Title I to special education to standards and state achievement requirements. She is currently pursuing a doctorate degree in K-12 organizational leadership.

"Online school serves a unique population of students, and I'm grateful students throughout the state have an opportunity to choose what works best for them and their families," Heather Noto, Arizona Connections Academy principal, said. "We pride ourselves in helping our students reach and exceed their personal and academic goals, and I'm excited to continue serving our families in the year ahead."

ACA gives students the opportunity to work both independently and with teachers and peers in real-time online classroom sessions, at home or from anywhere with an Internet connection. The personalized learning process enables students to excel at their strengths while building the skills they need to prepare for success in a digital world. ACA's flexibility allows families to travel, students to work, and gives students the freedom needed to pursue outside activites such as sports or the arts.

"ACA has been amazing for our family-life balance," Marion Gillins, mom to two ACA students, said. "Elise and Gavin are dancers, so we are driving to and from lessons up to six times a week at multiple dance schools. They are also both science nuts, and deeply involved in their areas of interest. ACA allows us the flexibility to dance and enjoy a rigorous education adapted to their strengths." Be alert to the latest news.

The school's annual Parent Satisfaction Survey revealed that 51 percent of families considered ACA because they needed or wanted greater flexibility. Other parents cited a safe learning environment, or dissatisfaction with their local public school options, as reasons for considering the online school. Read this for more information.

The third-party survey also revealed high praise for the online school's teachers, its curriculum and its use of technology to engage students, with 94 percent of parents expressing satisfaction with the helpfulness of their child's teachers and 94 percent calling the school's curriculum 'high quality'.

Parents who are interested in Arizona Connections Academy are encouraged to enroll soon in order to secure their child's spot. Interested families can attend an information session to learn more about the online school program. For more information, visit http://www.ArizonaConnectionsAcademy.com.

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About Arizona Connections Academy
Arizona Connections Academy (ACA) is a tuition-free, K–12 online public school serving students statewide. The online school provides students with the flexibility to learn from anywhere with an innovative curriculum that meets rigorous state education standards. Arizona Connections Academy is authorized by the Arizona State Board of Charter Schools and accredited by the North Central Association Commission on Accreditation and School Improvement (NCA CASI), an accrediting division of AdvancED. For more information, visit http://www.ArizonaConnectionsAcademy.com.

ManageMart Announced the Upcoming Release of ManageMart 2.0, Enterprise Version Targeting Small Field Service Business Companies

ManageMart announced the upcoming release of ManageMart 2.0, enterprise version targeting small field service business companies. The software will include upgraded functionalities and enhanced mobility to completely simplify management processes. "We always look forward to help small- and large-scale businesses optimize administrative and managerial routine," said Antony, CMO at ManageMart.

In the last quarter, analysists at ManageMart saw a surge in customer segment for large corporations. To meet demands for the new users, the focus group decided to launch the upgrade for the current software. Newest ManageMart is currently in the demo version and is being tested by 25 company owners from all over the states. Insiders shared some updates to expect for the 2.0. Software engineers enhanced synchronization allowing ManageMart corporate customers to manage their businesses using one and only platform. Scheduling, financial operations, employee management and customer relations are all synchronized into one place brining the efficiency to the next level.

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Just as before, ManageMart will allow users to use Square, Stripe, and PayPal for processing payments as well as manage accounting operations through Quickbooks Intuit. Along with that, the software will include advanced multi-routing option to identify the best means of reaching various locations at the same time. The 2.0 will have diversified scheduling alternative to manage many departments and levels of the company. Moreover, corporate users will have free access to SnailMail and internal messaging system that allows executives/owners stay on top of the daily processes without wasting time on finding contacts or scheduling mailing services. "I myself have faced with way to many issues while running landscaping service in early 2016, and using ManageMart has highly elevated our business performance since then," said Alex Schmidt, ManageMart board member.

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To further the excitement behind the release, Antony Chybisov, ManageMart CMO, promised an exclusive price for the users who register before the end of the summer & use the beta version Managemart 2.0 - Cloud Field Management Software. "We want to make management a habit for everyone. The cost shouldn't be a burden in this case. After 14 august we change all plans price, but now all companies have good chance to Save yours time & money with us," said Antony. That is why, this discount attributes to small business owners and self-employed professionals as well, who can enjoy the full range of features at the affordable price point.

According to Antony, ManageMart was created to serve people and enhance business performance. Just as before, the core principles remained the same – efficiency, time, and money. That is why, the software has been made affordable for all users, from small businesses to large corporation. ManageMart 2.0 is just one of the examples how company addresses market demands and exceeds expectations. We have integrated with Quickbooks Intuit Online, the service will be available to all users is scheduled for the of Aug 14.

About ManageMart
ManageMart is an innovative, forward-looking, and prestigious Cloud Field Management Software that brings productivity to the next level. The company incorporates daily developments through customer feedback bringing the best performance to our users. ManageMart specialize in scheduling, invoicing, routing, dispatching, contracting, and many more. Contact us at managemart.com

BFA Study Points to Economic Benefits of Banco Azteca Presence in Low-Income Communities in Peru

BFA—a global consulting firm specializing in financial services for low-income communities—has produced a report showing that the presence of Banco Azteca increases the likelihood of economic strength in the Peruvian communities in which it operates. Continue reading.

In the publication "The Impact of Banco Azteca in Peru", BFA points out that, despite being one of the most dynamic economies in Latin America, Peru has relatively low levels of financial inclusion. In 2014, only 29% of people aged 15 or older had an account with a financial institution.

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Banco Azteca began operations in Peru in 2008, and now has more than 150 branches, oriented to locations unattended by traditional banking. According to BFA's study, since Banco Azteca started its operations, there have been positive economic effects, reducing the probability of being unemployed and being poor, within these locations compared with locations where there is no Banco Azteca branch.

The findings suggest that access to financial services, such as savings and credit for unattended segments, improves economic opportunities for Peruvians. BFA's paper can be found at http://bfaglobal.com/projects/the-impact-of-banco-azteca-in-peru/.

About BFA
BFA is a global consulting firm specializing in using finance to create solutions for low-income people. Our approach is to seek out, create and implement financial solutions to help people manage challenges and seize opportunities. We partner with cutting-edge organizations that touch the lives of low-income consumers such as financial institutions, fintech companies and information providers. In creating solutions, we integrate our deep expertise in customer insights, business strategy, new technology, and growth-enabling policy and regulation. Founded in 2006, BFA's clients include financial institutions, technology companies, donors, investors and policymakers. BFA has offices in Boston, Medellín, Nairobi, New Delhi, and New York. For more information, please visit: http://www.bfaglobal.com. Read news here.

The American Telemedicine Association’s Annual Fall Conference to Kick-Off on September 26th in Austin, Texas

The American Telemedicine Association, the leading global, member-based group uniquely focused on telemedicine, announced today its annual Fall conference will take place between September 26th and 28th in Austin, Texas. The conference, Edge 2018, will highlight emerging best practices in telemedicine and virtual care, which are accelerating delivery model innovation, program design, and technology implementation. It will also feature industry luminaries, progressive healthcare delivery systems, as well as disruptive solution providers. Among the many notable speakers and participants at Edge 2018:

"We are thrilled to provide a forum for industry thought leaders, policy experts, and providers to convene and collaborate," stated ATA chief executive officer Ann Mond Johnson. "This year's line-up includes a series of immersive sessions that focus on more effectively incorporating virtual care as a central component of clinical delivery strategy, as well as its practical application as a catalyst for value-based care adoption and organizational growth." Click here.

Edge 2018 is grounded in innovation and has been designed to challenge conventional thinking. From Spark Sessions to 360-Degree Learning Labs, attendees will emerge with actionable intelligence, tools, and solutions to push their organizations forward. This year's conference will be hosted at the Fairmont Austin located in downtown Austin's Central Business District. To learn more about the event or to register, visit http://www.ataedge.org.

About the American Telemedicine Association (ATA)
Established in 1993, ATA is a non-profit, membership-based association located in the greater Washington, DC area. Comprised of a membership network of more than 10,000 industry leaders and healthcare professionals, ATA is the leading telehealth association helping to transform healthcare by improving the quality, equity, and affordability of healthcare delivery throughout the world. To learn more about ATA, visit http://www.americantelemed.org.