Binary Fountain Unveils Results of “2019 Renter Insight & Digital Engagement” Survey

Binary Fountain, the leading online reputation management platform for enterprise organizations and small and medium-sized businesses, today released the findings of its "2019 Renter Insight & Digital Engagement" survey. With the goal of uncovering how renters search for, evaluate and share their rental experiences online, the survey, conducted by SurveyMonkey Audience and commissioned by Binary Fountain, found consumers depend on online ratings and review sites and property manager engagement to make informed decisions when searching for a rental property to live in.

Ratings and Reviews Are Key When It Comes To Renter's Trust

Online ratings and review sites are increasingly being used to discuss and share elements of a resident's experience, from the start of the rental search to signing the lease and living at the property. Binary Fountain's survey results illustrate the high-level of trust U.S. renters place on ratings and review sites when making their rental decisions.

When asked, "which listings or ratings/review websites do you use/have you used to search for a rental property to live in," the survey found Zillow (58 percent) as the primary source, followed by Google (51 percent), Apartments.com (48 percent), Realtor.com (29 percent) and Craigslist (25 percent), among others. However, when it came to "sharing your rental property experience online," respondents selected Google (31 percent) as the leading choice, followed by Facebook (27 percent) and Apartments.com (24 percent).

Both Negative and Positive Reviews Matter

93 percent of U.S. Renters used online reviews to search for a rental property at some stage of their rental search. However, renters have become more critical of the type of reviews they read and trust. When asked to "select the top three aspects that matter most in a rental property's online ratings and reviews," the survey found: 57 percent of respondents selected "negative reviews" as the most important aspect of a rental property's online ratings and reviews, followed by "positive reviews" (55 percent), "How recent the last review was" (42 percent) and "star ratings" (39 percent).

Renters Have High Expectations for Property Manager Engagement

The survey found that potential renters take property manager engagement into consideration when evaluating a property. To attract and retain loyal tenants, property managers must be vigilant in monitoring and responding to reviews.

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Renters Want Low Cost, High Value and Attentiveness

The survey found that U.S. renters demand the same things when choosing a rental property to live in versus rating and/or evaluating a property they currently or previously lived in – just at different levels. The survey results revealed:

When looking to satisfy the needs and expectations of U.S. renters, the survey highlights attentiveness as one of the top frustrating factors for renters searching for a property. For example, the survey results showed: 31 percent of renters selected "finding accurate information online about the property" as the most frustrating issue about searching for a rental property to live in, followed by "waiting to hear back from the property manager or realtor" (18 percent), "compiling and filing application/required documents for renting" (17 percent) and "parking/commute" (16 percent).

"The '2019 Renter Insight & Digital Engagement' survey further proves the impact, significance and trust online ratings and reviews have on U.S. consumers," said Aaron Clifford, senior vice president of marketing at Binary Fountain. "It is imperative that U.S. property owners and managers carefully monitor and evaluate their online reputation if they wish to remain competitive in today's dense real estate market." Click here to read the latest news.

To discover more findings from the "2019 Renter Insight & Digital Engagement" survey:

Survey Methodology 
Commissioned by Binary Fountain, the "2019 Renter Insight & Digital Engagement" survey, was conducted by SurveyMonkey Audience, a global market research panel that provides access to over 50 million consumers in 100+ countries. Feedback was obtained from more than 1,100 U.S. adults who have searched for a rental property to live in (i.e. house, condo, apartment, duplex, townhome, etc.) in the last two years. The survey was conducted between May 2 – 3, 2019.

About Binary Fountain
Binary Fountain is the leading online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses. Anchored in its Natural Language Processing (NLP) technology, the cloud-based platform mines customer and employee feedback from surveys, online ratings and review sites, social media and other data sources to equip organizations with actionable insights needed to improve brand loyalty, increase engagement and drive sustainable bottom-line results. On a mission to help companies grow their business and create better customer experiences, Binary Fountain serves various industries including healthcare, hospitality, retail, automotive and financial services. For more information, visit http://www.binaryfountain.com or follow on Twitter @binaryfountain.

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