Jessica's Press Releases

Wednesday, June 20, 2018

Serenova Fully Integrates Quality Management with CxEngage

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today unveiled CxEngage Quality Management(CxQM). Fully embedded in Serenova's CCaaS solution, CxEngage, CxQM captures the agent and customer experience across the contact center to allow supervisors to monitor, evaluate, and improve the quality of customer experience - all backed by the flexibility of the cloud. Read related news now.

A customer's main point of contact with an organization is often by interacting with the contact center, which is why monitoring and improving agent performance has become critical. However, supervisors are challenged with how to best oversee and address the myriad of interactions handled by their agents daily. Given the scope and size of many of today's contact centers, it is critical to not only document these customer interactions, but also accurately evaluate agent activity to optimize performance. Serenova designed CxQM to provide supervisors with a single platform to ensure agents adhere to internal policies and procedures and deliver the level of customer service that aligns with the vision and expectations of the business.

"We've long believed that as the customer experience becomes a greater focus in businesses of all sizes, the technology and tools that support these initiatives must also evolve," said John Lynch, CEO of Serenova. "For that reason, Serenova is committed to enhancing the capabilities of CxEngage to empower our customers to capitalize on market trends, ensure customer loyalty, and create a competitive advantage. We acquired TelStrat, a leading WFO provider, to further augment our contact center portfolio to keep pace with customer needs. Within six months of that acquisition, we've been able to unify the power of CxEngage with Quality Management. CxQM is a critical milestone in delivering on our vision of providing a global, cloud-based platform to improve agent performance and, in turn, build better customer experiences." Read news here.

CxQM automates the QM process from start to finish, whether the agents or supervisors sit in the contact center or are remote. CxQM is simple to navigate but robust enough to allow contact center managers to:

"Customer experience is only as good as the agent that provides the service, which is why QM has become one of the most important tools to improve customer experience," said Leslie Blanke, vice president of Product Marketing for Serenova. "However, to properly develop and mentor individual agents, supervisors must have the right data and analytics in hand to ensure they can identify areas of growth and improvement. With CxQM, we are delivering that accurate, actionable data so our customers can measure agent performance, provide feedback, and enable one-on-one coaching to ultimately enhance the overall performance of their call center."

About Serenova
Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world's most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova's contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at http://www.serenova.com. For live updates, follow @SerenovaShine.

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Millennials Who Vacation Say They’d Give up Brunch for a Month to Travel With Friends

Millennials would trade brunch for travel, according to a new study commissioned by HomeAway® a site for renting beach houses, cabins, condos and more worldwide. The Ipsos poll found that 93 percent of millennials value trips with friends over bottomless mimosas and avocado toast.

For its Brunch Index, HomeAway ran the numbers to see exactly how many brunches someone would have to give up for a weekend stay in hot destinations like Palm Springs, Nashville and the Hamptons. Read here.

Skip two brunches, book a weekend in:

Skip three brunches, book a weekend in:

Skip four brunches, book a weekend in:

Skip seven brunches, book a weekend in:

The HomeAway Brunch Index compares the average cost of brunch ($34) with the average per person cost of renting a vacation home for a weekend stay in various destinations. Why a weekend away? The same survey revealed that nearly half (46 percent) of millennials typically spend two to three nights away with friends. And millennials are choosing to travel with friends over family: 72 percent plan to vacation with friends in the next 12 months, while only 48 percent plan to vacation with family. Read all the latest news.

"A vacation with your besties might sound out of reach, but we wanted to do the math to show that small swaps and the right accommodation can make it surprisingly affordable," said Melanie Fish, HomeAway's travel expert. "HomeAway vacation homes are half the cost for twice the space of a hotel room, and come with amenities like pools, hot tubs, game rooms and grills, making them ideal for groups of friends looking to take a trip together. So skip a brunch, pick a place and start making memories."

To start planning your group getaway, visit http://www.HomeAway.com/getaways. Be alert to read related news.

About the Study
These are the findings from an Ipsos poll conducted June 5 – 14, 2018 on behalf of HomeAway. For the survey, a sample of 1,087 adults ages 18 - 34 from the continental U.S., Alaska and Hawaii was interviewed online, in English. To qualify for the survey, respondents had to have gone on vacation with friends in the past year and/or be planning to go on vacation with friends in the next 12 months. The precision of Ipsos online polls is measured using a credibility interval. In this case, the poll has a credibility interval of ±3.4 percentage points for all respondents surveyed.

About HomeAway
HomeAway, based in Austin, Texas, is a leading online marketplace for the vacation rental industry with sites representing more than 2 million unique places to stay in 190 countries, and is a part of the Expedia Group family of brands. For more information about HomeAway, please visit http://www.homeaway.com.

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https://jessicapressreleases.blogspot.com/2018/05/neosante-delictase-oral-drops-lactase.html

Ovation Fertility Announces Partnership with Institute for Reproductive Health

Ovation Fertility™ is proud to announce a partnership with the Institute for Reproductive Health in Cincinnati, OH, in which the Institute for Reproductive Health will merge its laboratory with Ovation Fertility.

Ovation Fertility Cincinnati allows Ovation Fertility to expand its growing nationwide laboratory network into the Midwest. The partnership also supports Ovation Fertility's affiliated physicians in their quest to collaborate in the field of reproductive medicine with the addition of Sherif Awadalla, M.D., Michael Scheiber, M.D., M.P.H., and Thomas Burwinkel, M.D., M.B.A.

The Institute for Reproductive Health has been a premier source for andrology and embryology laboratory services in the Midwest since 2001. Its laboratory director, Erica Behnke, Ph.D., HCLD, who is the acting Commissioner for the Reproductive Laboratory Accreditation Program for the College of American Pathologists (CAP), and her team of laboratory professionals plan to continue this tradition of excellence as Ovation Fertility Cincinnati.

According to Dr. Behnke, "Our team is very excited to join Ovation Fertility. The partnership makes sense because the Institute for Reproductive Health and Ovation Fertility share a commitment to using best practices and the latest assisted reproductive technology (ART) to help men and women grow their families - one healthy baby at a time."

A pioneer in IVF laboratory services that continues to lead the way

For nearly two decades, the Institute for Reproductive Health has provided leading-edge laboratory procedures in reproductive medicine, including in vitro fertilization (IVF), intracytoplasmic sperm injection (ICSI), preimplantation genetic testing (PGT), egg freezing and sperm banking.

"We believe it is important to bring our patients the most-effective fertility treatments, which is why our team has always offered the latest procedures in our IVF laboratory," Dr. Behnke explains.

This commitment to helping men and women build families with help from the latest assisted reproductive technology is directly in line with Ovation Fertility's goals.

According to Nate Snyder, chief executive officer of Ovation Fertility, "We are excited to collaborate with the team of scientists in Cincinnati and partner with Drs. Awadalla, Burwinkel and Scheiber. The larger we become, the more force we have supporting our business model, which will magnify our ability to advance our mission to reduce the average cost of a live birth through more efficient and effective care"

Ovation Fertility Cincinnati is the second acquisition in six months with additional partnerships to be announced shortly. "Adding Cincinnati to our growing list of laboratories demonstrates our business model is attractive to physicians and scientists looking to participate in the next generation of fertility care." Snyder says.

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https://jessicapressreleases.blogspot.com/2018/05/pixel-film-studios-unveils-fcpx-layers.html

About Ovation Fertility™

Ovation Fertility is a national network of reproductive endocrinologists and scientific thought leaders focused on reducing the cost of live birth through more efficient and effective fertility care. Ovation Fertility's IVF and genetics laboratories and affiliated practices work collaboratively to raise the bar with state-of-the-art, evidence-based fertility services that give hopeful parents the best chance of a successful pregnancy. Physicians partner with Ovation Fertility to offer their patients advanced preimplantation genetic testing for aneuploidy (PGT-A) and chromosomal structural rearrangements (PGT-SR). Ovation Fertility also provides donor eggs that come with the world's first Euploid Embryo Guarantee™, as well as secure frozen egg, embryo and sperm storage; consultative services to help IVF laboratories improve quality and performance; and fertility preservation programs that enable more women to freeze their eggs and build future families. Learn more about Ovation Fertility's vision of a world without infertility at http://www.OvationFertility.com.

About the Institute for Reproductive Health

The Institute for Reproductive Health provides high-quality care in the field of reproductive endocrinology and infertility. Since 2001, the fertility specialists and laboratory professionals in the practice have utilized the latest assisted reproductive technology (ART) to deliver individualized and highly effective fertility care in an environment that is warm and caring. Learn more about the Institute for Reproductive Health and its mission to make dreams of parenthood come true at http://www.CincinnatiFertility.com.

Beware of Fraudulent Diamond Transactions, Warns Luriya

Luriya, a premier jewelry buyer in New York City, reveals three important factors to take note of when selling diamond rings.

Read here.:

https://jessicapressreleases.blogspot.com/2018/05/us-lead-network-now-offering.html

NYC's diamond district, known as one of the world's most esteemed locations for buying and selling jewelry, has been home to a plethora of jewelry buyers and sellers in New York. Unfortunately, in recent years, unreliable and uncertified buyers have begun moving into the area – deceiving native New Yorkers and tourists alike. As a renowned jewelry buyer for almost three decades, Luriya reminds private sellers to properly vet diamond dealers before selling diamonds or other types of jewelry.

"We have heard a lot of horror stories from private owners who sold their diamond jewelry to the first place that offered a deal," says Luriya's expert appraiser, Fima Kandinov. "Regrettably, these owners find out much later that they were completely undercut in terms of true diamond worth and market value. It's sad to see – however, instead of not taking action, we would want private sellers do the necessary homework in order to not fall into the same trap."

To avoid potentially dishonest diamond dealers, Luriya reminds sellers to take note of these important factors when determining if a particular buyer is credible and fair.

Experience and Credentials
Credible diamond dealers should be vetted members of highly regarded jewelry associations such as the Jewelry Security Alliance (JSA) and the Manufacturing Jewelers Sales Association(MJSA). Diamond jewelers should also have an A+ rating on the BBB or the Better Business Bureau, proving that they are well respected by both clients and business associates.

Note: Beware of buyers who say they are GIA certified, as GIA does not offer educational certifications to jewelers.

Trustworthy Buying and Selling Policies
Diamond dealers buying and selling policies should be clear and concise. Be sure to read their protocols thoroughly and have a full understanding of the terms and conditions before making any final trades. These policies should be a safe netting for both the private seller and the diamond buyer and should not include anything that could hinder a profitable sale and/or customer security.

Remember: Trust and honesty are more valuable than earning a few more bucks from shady dealers.

Genuine Equipment = Accurate Appraisals
It is important to make sure that the jeweler you are selling to has properly calibrated scales and state of the art measuring equipment. Ask to see certifications or receipts when and where the equipment was bought, as well as the make and model of the product. This information will realistically indicate the legitimacy of the tools thus ensuring the accuracy of appraisals.

"When people ask for advice, we say that the most important thing, more than knowing the cut, clarity, or even the carat of your diamond, is knowing that the person you're selling to is reliable and trustworthy. You want someone who has good reviews, credentials, clear policies, and modern equipment. These are simple things you can – and should – ask about when you are looking to sell your diamonds," says Kandinov.

Luriya (LINK) buys, sells, and trades precious metals and gems of all kinds. From loose diamonds and diamond jewelry to gold coins and luxury watches, Luriya has developed a brand that is synonymous with New York's very own Diamond District. Headquartered on 47th street between 5th and 6th avenue in Manhattan, Luriya has been dealing with precious metals, diamonds, and fine jewelry for almost three decades. Their mission is to provide the best prices and service for customers seeking to buy or sell gold, diamonds, and/or fine jewelry items. For more information, visit http://www.luriya.com or call 212-256-0025.

New Luxury Shoe with Patent Snakeskin Heel Design – Exotics By Cedrick – Featured at Secret Room Events 2018 MTV Movie & TV Awards Luxury Celebrity Gift Suite

New luxury shoe brand, Exotics By Cedrick, debuted at the Secret Room Events 2018 MTV Movie & TV Awards gift suite in honor of the Nominees on Thursday, June 14th, at InterContinental Century City in Los Angeles, California. The Tampa-based brand, known for its U.S. design patent for high heel outsoles swathed in leather snakeskin and encrusted with Swarovski crystals, was on full display at the exclusive luxury event; and interacted with media, celebrities, stylists and other notable guests. To commemorate June as national Pride month, the high-end brand also announced its ongoing philanthropic campaign to donate a percentage of sales to support HIV/AIDS research and prevention awareness. For more information visit the new website and enter to receive a 20% discount on future purchases: http://exoticsbycedrick.com.

During the exclusive style and gifting lounge sponsored by 23andMe.com, Bubblelingo, and Welch's among others, Exotics By Cedrick's one-of-a-kind heels were featured on a 12-foot display covered in blush rosette fabric with a 4-foot Eiffel tower dipped in gold sparkle. Notable attendees included actors and actresses from blockbuster movies and hit television series such as the top-grossing film "Black Panther," along with NBC's "Law & Order," ABC's "Modern Family," the CW's "Jane the Virgin," Showtime's "Homeland," and FX's "Atlanta," among others. Prominent guests received over $20K in Exotics By Cedrick gift certificates and lifestyle products. Click here.

"The energy at the Secret Room Events gifting suite was electric and I'm honored to have introduced our new line of "snake bottom" heels and boots to some of the most influential tastemakers in Hollywood," said designer Cedrick M. "It's such an awesome experience to engage with people that you watch on television and hear them talk about how much they love something that you've created."

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https://jessicapressreleases.blogspot.com/2018/05/keywordfirst-rebrands-as-true.html

The spring 2018 Exotics by Cedrick collection includes:

To celebrate June as national Pride month, the high-end shoe brand announced its advocacy for the LGBTQ community with an ongoing campaign to donate three percent of all sales supporting HIV/AIDS research, sexual health awareness initiatives, and STD prevention education. Read here.

"Throughout the years, I've witnessed loved ones and friends deal with a life-altering challenge that could have been prevented," said Cedrick M. "The LGBTQ community has made phenomenal progress over the years and will continue to thrive, but it is necessary to openly support HIV research and prevention awareness because of the disproportionate education provided on the topic. Our goal is to be a life-long ally to our LGBTQ sisters and brothers."

Follow Exotics By Cedrick on Social Media: Instagram @exoticsbycedrick; Twitter @EXOTICS2016; Facebook @heelfrenzy.

Website: http://exoticsbycedrick.com.

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ABOUT Exotics by Cedrick
Exotics by Cedrick is a luxury womenswear shoe brand based in Tampa, Florida. Since inception in 2016, the brand has become best known for its signature patent design featuring a snakeskin outsole encrusted with Swarovski Crystals. Designed by Cedrick M., Exotics By Cedrick donates a percentage of sales to HIV/AIDS awareness and research. Website: http://exoticsbycedrick.com. Read related news now.

PDM-Pal©, by Delta Care Rx, Simplifies Hospice Clinician Participation in Prescription Drug Monitoring Program Requirements

A prescription drug monitoring program (PDMP) is an electronic database that tracks controlled substance prescriptions in a state. PDMPs can provide health authorities timely information about prescribing and patient behaviors that contribute to the prescription drug or opioid epidemic currently playing out in this country.

Accessing PDMP information can be complex and time consuming for hospices. Delta Care Rx has recently armed hospice clients with an easy to implement program that fits inside of existing workflow, called PDM-Pal©, which allows for total simplification and streamlining of any state mandated participation. Clients already using the program have reported satisfaction with meeting the requirements of the applicable state PDMP.

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https://jessicapressreleases.blogspot.com/2018/05/canine-camp-getaway-of-ny-dog-vacation.html

As of early 2018, the National Alliance for Model State Drug Laws reported that 37 states mandated prescriber participation in PDMPs. Despite the obvious need for exemptions from these rules for professionals practicing in hospice or end of life care, many states still expect full scale participation regardless of which sector of healthcare an individual is operating.

"PDM-Pal© is another example of our ability to innovate and quickly answer any unique pharmacy related needs of our valued partners. We had several groups that came to us with urgent requests to help them adapt to the newly required PDMP regulations. We listened, we got to work, and a short time later, here we are with a very competent integrated solution," says Drew Mihalyo, PharmD, President and COO.

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https://jessicapressreleases.blogspot.com/2018/05/a-kid-cell-phone-alternative-republic.html

Delta Care Rx, http://www.deltacarerx.com, transforms and improves the hospice pharmacy industry through business transparency, innovation, extreme customer service, and the maintenance of vital community-pharmacy relationships. As a pharmacist owned, privately held provider, Delta Care Rx sets the industry benchmark for pharmacy benefit management, on-demand pharmacist services, and hospice tailored electronic prescribing. Additionally, Delta Care Rx offers tools and technologies to simplify essential workflow and ordering processes within hospice settings.

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Bridging the Digital Divide: Tech in the Tenderloin Announces 2nd Annual Tech Festival

Tech in the Tenderloin, a nonprofit focused on bringing high-opportunity technology to low-opportunity youth, announces its 2nd Annual Tech Festival. The Festival is being held at The Salvation Army's Ray and Joan Kroc Corps Community Center in the Tenderloin neighborhood of San Francisco, from 1-7 pm on June 29th, 2018. Tech in the Tenderloin is pleased to host the upcoming Tech Festival in collaboration with The Salvation Army as part of the Kroc Center's 10th Anniversary Celebration.

The Festival will bring together over 20 San Francisco Bay Area tech companies and community nonprofits for an afternoon of fun, food and festivities, with a goal to expose over 200+ youth and families to emerging technologies like AR and VR, 3D modeling, STEAM, electronic textiles and of course, carnival games!

A sampling of this year's exhibitors includes:

Niantic, Singularity University, NewPath VR, Lifeliqe, Academy of Art University, Mission Bit, WeLens, Novaby, Diginido, Bay Area Video Coalition, Today's Future Sound, Electronic Frontier Foundation, Pitch Globally, TeenTend, GoodSocial and Code Tenderloin.

The word Festival doesn't necessarily come to mind when you think about San Francisco's gritty Tenderloin district. These 49 square blocks are notoriously known for their poverty, crime and drug addiction, but the Tenderloin is also home to over 2500 children and most of these children sit on the other side of the digital divide, with little access or exposure to technology.

Tech in the Tenderloin's mission is to close this digital equity gap by providing innovative, engaging, fun programs and activities aimed at introducing middle school and high school aged youth to emerging technologies by sparking their imaginations and opening their minds to future career opportunities. The Tech Festival is a great starting point to do just that.

Yennie Solheim Fuller, Niantic's Civic and Social Impact Manager says:
"Niantic builds products that inspire outdoor exploration, exercise, and face-to-face social interaction. We're excited to sponsor Tech in the Tenderloin to enhance our social impact mission locally and contribute to making technology accessible to all ages and neighborhoods."

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https://jessicapressreleases.blogspot.com/2018/05/cobo-wallet-announces-pre-series.html

Co-Founders Julia Beabout and June Sargent have partnered with a forward-thinking group of technology companies and nonprofit organizations whose collective mission is to make a dent in the digital equity gap. They have big plans to expand TNT's footprint and programs in the coming year. TNT's number one goal is to offer access, which leads to opportunity.

About Tech in the Tenderloin:
Tech in the Tenderloin is a rapidly expanding, non-profit organization with a glocal focus. We are passionate about making our communities more just (and fun!) places to live and work and where the spirit of exploration, possibility and entrepreneurship thrives through amazing tech that is accessible to all. TNT was founded in the Tenderloin neighborhood of San Francisco in 2017 in response to local teen's interest, enthusiasm and need for tech opportunities. Contact us at info at techinthetenderloin dot org. Follow us on Facebook @TechintheTenderloin

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https://jessicapressreleases.blogspot.com/2018/05/iowa-police-chiefs-gathering-may-22.html

About The Salvation Army:
The Salvation Army was established in London in 1865, and since 1883 has been serving the San Francisco Bay Area, offering practical support, spiritual comfort and a critical safety net to people in need. The safety net is funded in part by donations from the Red Kettle Campaign which started in San Francisco in 1891. Nearly 300,000 San Franciscans receive assistance from the Army annually through a range of social services; clothing and shelter for the homeless, food for the hungry, opportunities for underprivileged children, alcohol rehabilitation, transitional housing, nutritional and housing support for seniors and relief for disaster survivors. For every dollar donated to The Salvation Army, 82 cents is used to support those services in the 16 facilities throughout San Francisco and South San Francisco communities. For more information go to sanfrancisco dot salvationarmy dot org or follow us on Facebook and Twitter @SalvationArmySF.

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