Pace Harmon, a leading business transformation and outsourcing advisory firm serving prominent U.S. Enterprises, today announced that Managing Director Andy Sealock co-presented at the International Association of Outsourcing Professionals (IAOP) OWS2.0 conference held this week in Orlando, Fla. Speaking on the topic of "Outsourcery: Are Good Outcomes a Result of Magic or Strategy?," Sealock co-presented with FD Giambattista, Bank of the West's Vice President of Right Shoring Strategy and Operations.
"With hundreds of billions of dollars spent on IT and business process outsourcing globally and anywhere from 25% to 50% of those transactions either falling materially short of expectations or being viewed as outright failures, it is critical for enterprises to focus on core elements that reliably drive transformational outcomes," said Sealock. "Without these core tenets in place, not only are companies losing money on unsuccessful deals, but they also take a hit on lost revenue and margins when the outsourced IT or BPO function fails to enable the business to deliver on its goals. Getting it right the first time requires a sound strategy, effective planning and metrics, as well as a smooth execution that results in a predictable steady-state environment."
During the session, Sealock and Giambattista discussed key best practices for driving intended, sustainable results through IT and business process outsourcing engagements. They offered proven advice regarding what functions to keep inhouse versus what to outsource, how to redefine processes to deliver value-added outcomes for the business, and how to avoid both strategic and tactical errors that can undermine the deal.
Pace Harmon's clients include Fortune 500 and select high growth middle-market companies across healthcare, CPG, Telecommunications, Life Sciences, Financial Services, Manufacturing, Technology, Energy and Retail industries. For more information, please visit paceharmon.com.
About Pace Harmon
Pace Harmon is an employee-owned business transformation and outsourcing advisory services firm providing guidance on complex transactions, process and operational optimization, and provider governance. Founded in 2003 and headquartered in Vienna, Va. With offices in Chicago and San Francisco, Pace Harmon provides pragmatic and insightful advice that helps its client base of Fortune 500 and other large enterprises optimize performance, productivity and cost. For more information, please visit http://www.paceharmon.com.
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