While making the choice to attend college is a step toward economic mobility, it's also a significant financial investment. More than ever, students and families need to have clear and concise information about college cost to arm them with the knowledge to make a sound investment. But what students and parents want is sometimes at odds with what policymakers require and what schools provide, according to a new survey from the National Association of Student Financial Aid Administrators (NASFAA) and ASA Research (ASA).
NASFAA and ASA set out to consumer test the "College Financing Plan" recently released by the U.S. Department of Education, which would replace the previous "Financial Aid Shopping Sheet." ASA conducted six focus groups at the high school and college level with a total of 66 students and parents, as well as written questionnaires testing the participants' comprehension of key financial aid concepts and award scenarios. Here's what we found:
"If consumer testing points to anything, it's that the most important ingredient in conveying this vital information is empathy," said NASFAA President Justin Draeger. "Schools work to put themselves in the shoes of their students. Policymakers, lawmakers and bureaucrats in DC need to put themselves in the shoes of both schools and students, and avoid the temptation to think 'they know best.' And in all scenarios, the best way to know what students and parents are thinking is to ask and test them, through rigorous, qualitative and quantitative consumer testing."
To request an interview with a NASFAA spokesperson about what students and parents should take into consideration when making their college-going decisions, please email NASFAA Director of Marketing and Communications Erin Powers.
About NASFAA
The National Association of Student Financial Aid Administrators (NASFAA) is a nonprofit membership organization that represents more than 28,000 financial aid professionals at nearly 3,000 colleges, universities, and career schools across the country. NASFAA member institutions serve nine out of every ten undergraduates in the United States. Based in Washington, D.C., NASFAA is the only national association with a primary focus on student aid legislation, regulatory analysis, and training for financial aid administrators. For more information, visit http://www.nasfaa.org.
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