Leading Real Estate Giant Ananda Partners with CX Brand CloudCherry for CX Strategy

New age CEM software solution, CloudCherry, declared that they have partnered with the leading real estate developers, Ananda and plan to create a solid CX plan for Ananda's customers in the near future. They will be using CloudCherry's CEM platform to analyze their customer's journey across various touchpoints and map them accordingly to create better customer engagement.

A brief history about Ananda.

Ananda is the biggest real estate developer in Thailand and the demand has been steadily increasing. They can no longer keep track of customers on spreadsheets and would like to run a full-fledged program that can give them a better track of a customer across his entire journey from visiting the model house to handover.

CloudCherry's highly effective CEM platform allows Ananda to move away from manual/spreadsheet reports – which is an extremely long and tiring process. It enables Ananda to gather feedback along with NPS and map-out their customer journeys accordingly on a real-time basis. Getting the Net Promoter Score makes 'Customer Journey Mapping' much easier on Ananda's part and resolve any issues at the earliest. Read this here.

A quote from the Chief Customer Officer of Ananda: "we are happy to partner with CloudCherry. They showed commitment and dedication to our use case for customer journey mapping and we look forward to our CX program with them."- Carmen Lam, CCO Ananda

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A quote from Vinod: "Visiting Ananda's offices and seeing the customer centric culture first hand was an eye opening experience. We look forward to working on diving deep into Ananda's CX drivers and helping them deliver world class experiences across all channels, to all customers consistently. This sets the bar for other real estate firms to emulate."

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About CloudCherry:

CloudCherry is a next generation Customer Experience software turning reactive feedback into real-time conversations along the journey of a customer with the brand. The Customer Experience Management (CEM) solution measures customer satisfaction and delivers outcome-driven results in an easy to use solution. CloudCherry's mission is to help organizations gain actionable insights and spark a proactive conversation to improve customer experience in the moments that matters most to customers along their complete journey.

CloudCherry is based in Salt Lake City, with offices in Singapore, San Francisco, Dubai, Bengaluru and Chennai. The company is backed by Vertex Ventures, CISCO Investments & IDG Ventures India. To know more about how your customer-facing organization can drive better CX, visit http://www.cloudcherry.com

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